Privacy Policy

Last Updated: December 21, 2025

1. Introduction

This Privacy Policy outlines how we collect, use, process, and disclose information when you use our App and website.The Aero WhatsApp Marketing app helps Shopify merchants engage customers via WhatsApp, recover lost revenue, and improve post-purchase experiences through automated marketing and customer service tools.

2. Information We Collect

2.1 Information we Provide Directly

Account Information: When we install the App, we collect our Shopify store URL, contact information, and billing details.
WhatsApp Integration Data: Phone numbers used for WhatsApp Business API integration, Meta Business Account details, and authentication credentials.
Campaign Data: Content, templates, customer segments, and scheduling information for marketing campaigns.
Customer Communication Data: Message templates, automated workflows, and chat history.
Support Information: Any information we provide when contacting our support team.

2.2 Information Collected Automatically

Shopify Store Data: With our permission, we access and process:
Customer information (names, email addresses, phone numbers)
Order details (products, prices, payment methods)
Product information and inventory data
Customer browsing and purchase history
Usage Data: Information about how we use the App, including analytics, performance metrics, and interaction data.
Technical Information: IP addresses, browser type, device information, and operating system.

2.3 Information from Third Parties

3. How We Use Our Information

We use the collected information for the following purposes:

App Functionality: To provide, maintain, and improve the Aero WhatsApp Marketing app features, including:

Customer Communication: To enable merchants to send automated WhatsApp messages to their customers for:

Analytics: To track campaign performance, message delivery rates, and conversion metrics, and provide insights through the analytics dashboard.

Support: To respond to our inquiries, provide technical support, and resolve issues.

Improvement: To develop new features, enhance existing functionality, and optimize user experience.

Marketing: To inform us about app updates, new features, and promotional offers (with opt-out options).

4. Data Sharing and Disclosure

We do not sell our personal information. We may share information in the following circumstance

With our Customers: When we use the app to send WhatsApp messages, our customer data is shared with Meta's WhatsApp platform to deliver messages.
Service Providers: With third-party vendors who help us operate the app (payment processors, hosting services, and analytics providers).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With our Consent: When we explicitly authorize ourselves to share our information.

5. Data Retention

We retain our information as long as necessary to:

When we uninstall the App, we will delete our store data from our systems within 90 days, except where we need to retain information for legitimate business or legal purposes.

6. Security

We implement appropriate technical and organizational security measures to protect our information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Our Rights and Choices

Depending on our location, we may have certain rights regarding our personal information:

To exercise these rights, contact us at the information provided below.

8. International Data Transfers

Our information may be transferred to and processed in countries other than our own. We ensure appropriate safeguards are in place to protect our information in accordance with this Privacy Policy.

9. Children's Privacy

Our App and Website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Third-Party Services

The App integrates with:

We encourage you to review the privacy policies of these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new Privacy Policy on our website and within the app. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Information

If we have questions about this Privacy Policy or our data practices, contact us at:

Akij iBOS Limited

13. Merchant Responsibilities

As a merchant using Aero WhatsApp Marketing, we are responsible for: